SAP CRM & Mobile Solutions

Alti.cernum offers SAP basic, off-the-shelf, pre-packaged solutions under the name of SpeedCRM.

These basic developments are complemented by advanced mobile solutions based on the Sybase Technology of SAP.

Following offerings are available :

BASIS

• Preconfigured solution
• Business scenarios with detailed descriptions
• Data upload programs
• Classroom training material & user manuals
• Blackberry (optional)
• ...

100% In line with SAP

According to "SAP Best Practices for Customer Relationship Management

Accelerates your conceptual phase with ready-to-use prototype

SALES

• Project Sales
• Visit Planning
• Agenda Maintenance
• Integration Microsoft Exchange
• Task Management
• Customer Request Handling and Follow-up

MARKETING

• Interactive Surveys
• Marketing Campaing Plan and Execution
• Customer Segmentation
• Personalized e-Mails
• Campaign Execution

SERVICE AND CALL CENTER

• Inbound and outbound phone call processing (excluding CTI Integration)
• E-mail handling (receipt and reply)
• E-mail response management (ERMS)
• Extensive business partner information
• Problem and solution search in knowledge base
• Case management
• Creation of service tickets without SLA

Check our mobile solution demo movie